Coin City will accept the return or exchange of products purchased from the Coin City Store or Mail Order Catalogue, within 14 days if goods are damaged or if different to what was described. Purchaser to pay return postage.
Coin City is not required to provide a refund or replacement if you change your mind. We do not refund postage charges.
Items specially ordered are non-returnable unless they have a manufacturer defect.
This is conditional to the goods being received by Coin City in the same condition as despatched. We will happily refund the full purchase price, less shipping/registration.
This guarantee does not apply to bullion purchases or specially ordered products. If an order is for more than one product, and any of those products are Sold Out, a refund via the original payment method wil be made to the value of the unavailable product/s will be sent within 30 days.
If you change your mind we reserve the right to charge a 20% Restocking Fee (Not applicable to Bullion, Special or Backorders with are non-refundable).
Orders for items in stock are generally dispatched within 2 days after receipt of payment and are shipped via Australia Post tracking. We will provide you with a tracking number.
We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.